Frequently Asked Questions
1
What is ZerID and how does it work?
ZerID is an on-demand identity verification solution that allows consumers to instantly verify the identity of callers from trusted businesses, protecting both the business and its customers from phone scams. It works by callers requesting a one-time code from agents to validate on a mobile app (with ZerID embedded) to reveal the trusted caller's details such as their name and the company they represent.
2
How does ZerID benefit my business?
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Reduced risk of phone scams: By verifying the identity of callers, ZerID helps businesses protect themselves and their customers from phone scams.
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Increased customer trust and confidence: ZerID helps businesses build trust with their customers by providing a secure and reliable way to communicate.
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Improved customer experience: ZerID streamlines customer interactions by eliminating the need for lengthy security procedures.
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Enhanced brand reputation: ZerID helps businesses protect their brand reputation by preventing scammers from impersonating them.
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Future-proof communication: ZerID helps businesses stay ahead of the curve by providing a solution that is resistant to emerging AI threats.
3
How does ZerID integrate with my existing systems?
ZerID and all of our products are API-powered allowing for minimal development for adoption and implementation. Our goal is to get you up in running in days, not months or years.
You can find our API and SDK documentation at https://developer.zerid.co.uk/
4
What security measures are in place to protect my data?
ZerID takes security seriously. All companies must complete and pass a thorough KYC process, we use military grade encryption data transmission, customer login is passwordless, and there is a permanent audit trail of all generated codes and validations attempts.
5
What are ZerID's consumer data policies?
We value and believe in consumer privacy and as such, ZerID does not collect or share any consumer data.